Outage in 1Password
Billing events processing delay
Resolved MajorIncident Report
We are currently experiencing a delay in processing all billing events, including adding payment methods, processing invoices and renewals.
Our engineers are actively investigating and updates will follow accordingly.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/10/2023 09:37PM
This incident is resolved.
MONITORING
over 2 years ago - at 11/10/2023 03:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 11/10/2023 02:18AM
The Billing service has returned to a degraded state, currently impacting all billing events. Engineers are working to restore full service. We are prioritizing restoring full billing capabilities to customers subscribed via Apple and directly in the web application via credit card and then will follow up with Google Play Store subscribers.
MONITORING
over 2 years ago - at 11/09/2023 10:06PM
The issue blocking the processing of events was resolved. We are working through the backlog of billing events. We will continue to monitor and provide further updates.
IDENTIFIED
over 2 years ago - at 11/09/2023 07:54PM
We have identified the issue and we are working on deploying a fix.
INVESTIGATING
over 2 years ago - at 11/09/2023 06:53PM
We are currently experiencing a delay in processing all billing events, including adding payment methods, processing invoices and renewals.
Our engineers are actively investigating and updates will follow accordingly.
Latest 1Password outages
Teams accounts are unable to access Developer Environments - about 18 hours ago
Feature Availability Issue Affecting Some Customers - 17 days ago
Unable to read vault items from `op` CLI - 21 days ago
Scheduled Support Maintenance – Response Delays Expected - 22 days ago
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