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Outage in 1Password

Contact and Sales Forms Returning Errors to Users

Resolved Major
September 18, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
Components affected
1Password .com website 1Password .com website 1Password .com website 1Password .com website

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/18/2025 05:08PM

Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

IDENTIFIED 7 months ago - at 09/18/2025 04:01PM

We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.

INVESTIGATING 7 months ago - at 09/18/2025 02:48PM

We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.

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