Outage in 1Password

Contact and Sales Forms Returning Errors to Users

Resolved Major
September 18, 2025 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/18/2025 05:08PM

Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

IDENTIFIED about 4 hours ago - at 09/18/2025 04:01PM

We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.

INVESTIGATING about 5 hours ago - at 09/18/2025 02:48PM

We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.

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