Some MSP users are unable to access Managed Companies

This incident has been resolved.

The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

The engineering team is in the final stages of releasing the mitigation to production.

The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

The engineering team is deploying a mitigation.

The engineering team is preparing to deploy a mitigation.

The engineering team is continuing to work on a mitigation.

We identified the issue and the engineering team is working on a mitigation.

We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.