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Outage in 1Password

Some MSP users are unable to access Managed Companies

Resolved Major
October 28, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
Components affected
1Password Admin console

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/29/2025 01:37AM

This incident has been resolved.

MONITORING 4 months ago - at 10/29/2025 01:06AM

The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

IDENTIFIED 4 months ago - at 10/28/2025 11:59PM

The engineering team is in the final stages of releasing the mitigation to production.

IDENTIFIED 4 months ago - at 10/28/2025 10:52PM

The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

IDENTIFIED 4 months ago - at 10/28/2025 10:27PM

The engineering team is deploying a mitigation.

IDENTIFIED 4 months ago - at 10/28/2025 09:50PM

The engineering team is preparing to deploy a mitigation.

IDENTIFIED 4 months ago - at 10/28/2025 09:22PM

The engineering team is continuing to work on a mitigation.

IDENTIFIED 4 months ago - at 10/28/2025 08:58PM

We identified the issue and the engineering team is working on a mitigation.

INVESTIGATING 4 months ago - at 10/28/2025 08:41PM

We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.

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