Outage in 1Password

Item Usage Metrics Not Updating in Real Time

Minor
November 13, 2025 - Started 2 days ago
Official incident page

Incident Report

Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.

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Latest Updates ( sorted recent to last )
MONITORING about 10 hours ago - at 11/15/2025 01:16AM

We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.

IDENTIFIED about 10 hours ago - at 11/15/2025 01:15AM

We've completed mitigation work and are monitoring results.

IDENTIFIED about 14 hours ago - at 11/14/2025 09:49PM

We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.

IDENTIFIED 1 day ago - at 11/13/2025 11:55PM

We've identified the issue and our team is taking steps towards mitigating.

INVESTIGATING 1 day ago - at 11/13/2025 09:50PM

We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.

INVESTIGATING 1 day ago - at 11/13/2025 06:19PM

Our teams continue to actively investigate this issue.

INVESTIGATING 2 days ago - at 11/13/2025 04:58PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 11/13/2025 03:57PM

Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.

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