Outage in 360Learning

Service unavailable.

Resolved Major
March 06, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Service unavailable. An issue has been detected on our login component. The service is currently down. We're investigating the root cause and working on a solution. We will send an additional update around 9:30 CET.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/06/2024 01:14PM

We confirm that the issue is solved.

Some users who tried to connect between 8:30 and 9:45 CET may still experience error on login. It can be solved by refreshing browser cache as described in https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

IDENTIFIED 10 months ago - at 03/06/2024 09:04AM

The platform is now available for the majority of users.
We are working on a fix to ensure it will be solved for all users.
In the meantime, if you still face an issue on login, you can clear your browser cache following this process https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/ and try to log in again.

IDENTIFIED 10 months ago - at 03/06/2024 08:33AM

We're deploying a fix. Next update around 10:15 CET

INVESTIGATING 10 months ago - at 03/06/2024 07:57AM

Service unavailable.

An issue has been detected on our login component. The service is currently down. We're investigating the root cause and working on a solution.

We will send an additional update around 9:30 CET.

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