Outage in 360Learning

Issue with video playback

Resolved Minor
June 21, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

An issue with the video service has been detected. We are currently investigating. Next update by 04:00 AM CEST
Components affected
360Learning Web Application uptime
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/21/2024 04:03AM

The video playback is back to normal.

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

MONITORING about 1 year ago - at 06/21/2024 03:34AM

Video playback service has been recreated and videos are available.

We are actively monitoring

INVESTIGATING about 1 year ago - at 06/21/2024 02:39AM

The video playback is still unavailable.
We are redeploying the video service entirely.

Next update at 05:30 AM

INVESTIGATING about 1 year ago - at 06/21/2024 02:12AM

Investigations are still ongoing.
The root cause has not been established.

Next update at 4:40 AM CEST

INVESTIGATING about 1 year ago - at 06/21/2024 01:37AM

An issue with the video service has been detected.

We are currently investigating.

Next update by 04:00 AM CEST

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