Outage in 360Learning

Important delay in email delivery

Resolved Minor
August 27, 2024 - Started 4 months ago - Lasted about 24 hours
Official incident page

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Outage Details

Our engineering team has identified an issue affecting emails for all users. Some emails are being delivered with an important delay. We are investigating the root cause and working on a solution. An additional update will be sent around 18h CET.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/28/2024 01:58PM

We confirm that the issue is solved and our services are back to normal.

We apologize for the inconvenience.

If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new.

Thank you for your patience and continued trust in 360Learning!

MONITORING 4 months ago - at 08/28/2024 08:22AM

Emails are being sent without problems for now.

All non sent emails were resent.

We will keep monitoring the situation for the next hours.

An additional update will be sent around 18h CET.

IDENTIFIED 4 months ago - at 08/27/2024 04:05PM

We are continuing to work on a fix for this issue.
Emails are being sent without problems for now.
An additional update will be sent tomorrow around 10h CET.

IDENTIFIED 4 months ago - at 08/27/2024 02:11PM

Our engineering team has identified an issue affecting emails for all users.

Some emails are being delivered with an important delay.

We are investigating the root cause and working on a solution.

An additional update will be sent around 18h CET.

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