Outage in 365 Retail Markets

Apriva Payment Timeouts

Resolved Major
August 17, 2021 - Started almost 4 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Customer, Please be advised that Apriva is currently experiencing timeouts for Ingenico card readers which can lead to longer processing times. We are actively working with Apriva to get this addressed and will continue to provide updates. Thank you, 365 Support Team
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 08/17/2021 06:48PM

Dear Valued Customer,
We have received an update from Apriva stating that all services have returned to normal. If you continue to experience any further issues, please contact our Support Team - support@365smartshop.com

Thank you,
365 Support

INVESTIGATING almost 4 years ago - at 08/17/2021 05:14PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 08/17/2021 05:14PM

Dear Valued Customer,
Please be advised that Apriva is currently experiencing timeouts for Ingenico card readers which can lead to longer processing times.
We are actively working with Apriva to get this addressed and will continue to provide updates.

Thank you,
365 Support Team

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