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The incident that occurred on November 28 was the consequence of major instability encountered at one of our access providers. After switching to our second supplier, we then faced a failure preventing access to our services for some of our customers.
Our teams gradually restored this access, with the incident ending at 7:15 p.m.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
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