Outage in 8x8

Contact Center scripts are not following their assigned schedules

Resolved Minor
March 26, 2025 - Started 8 days ago - Lasted about 1 hour

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Outage Details

8x8 has received reports that Contact Center scripts are not following the open and closed schedules correctly. We are currently investigating the issue and will provide updates as they become available.
Latest Updates ( sorted recent to last )
8 days ago - at 03/26/2025 11:25PM

[in progress]

8x8 operations team is continuing to investigate this issue. We will continue to provide updates as the investigation progresses.

8 days ago - at 03/26/2025 10:57PM

8x8 has received reports that Contact Center scripts are not following the open and closed schedules correctly. We are currently investigating the issue and will provide updates as they become available.

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