Outage in 8x8

8x8 Work Voicemail's not delivering email notifications and attachments.

Resolved Minor
March 27, 2025 - Started 6 days ago - Lasted about 1 hour

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Outage Details

8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available. Access Voicemail from Your Phone
Latest Updates ( sorted recent to last )
6 days ago - at 03/27/2025 11:17PM

[in progress]

8x8 engineers continue to work towards resolution of the issue. We have isolated the impact to Voicemails that have the voice to text transcription feature enabled. A temporary solution would be to disable transcription while we continue to investigate. We will continue to provide updates as they become available and we apologize for the inconvenience. Enabling Voicemail Transcription for Your Company in 8x8 Admin Console

6 days ago - at 03/27/2025 11:01PM

Our engineers are currently working to resolve the issue as a matter of urgency.  Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We will continue to provide updates as they become available.Access Voicemail from Your Phone

6 days ago - at 03/27/2025 10:33PM

8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available. Access Voicemail from Your Phone

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