Outage in 8x8

8x8 support portal displays an error

Resolved Minor
April 11, 2025 - Started 13 days ago - Lasted about 4 hours

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Outage Details

8x8 is investigating an issue where our support portal (support-portal.8x8.com) is showing a certificate error. We are working to rectify this as soon as possible. This has no impact on service functionality. If you need to reach 8x8 Support, you can still create cases via the my8x8 portal in the Application Panel or call us on one of the numbers below:USFrom within the US: 1-888-898-8733From outside the US: 1-408-687-4120Non-US RegionalAustralia: +61 1300 088 917 (+61 1800 648 574)New Zealand: +64 (0)800 452 545UK: +44 207 096 6060France:  +33 1 57 96 03 61Thailand: +66 2 026 8209Philippines: +63 2 8271 3494Singapore: +65 3158 8675
Latest Updates ( sorted recent to last )
13 days ago - at 04/11/2025 03:56AM

[in progress]

We are doing our best to resolve this issue as soon as possible. We will provide another update at 08:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

13 days ago - at 04/11/2025 02:57AM

8x8 is working with our website partner to rectify this issue. We will provide another update at 04:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

13 days ago - at 04/11/2025 02:08AM

8x8 is working to restore access to the support portal. We will provide another update at 03:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

13 days ago - at 04/11/2025 01:25AM

8x8 is working to resolve the issue as soon as possible. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

13 days ago - at 04/11/2025 12:51AM

8x8 is investigating an issue where our support portal (support-portal.8x8.com) is showing a certificate error. We are working to rectify this as soon as possible. This has no impact on service functionality. If you need to reach 8x8 Support, you can still create cases via the my8x8 portal in the Application Panel or call us on one of the numbers below:USFrom within the US: 1-888-898-8733From outside the US: 1-408-687-4120Non-US RegionalAustralia: +61 1300 088 917 (+61 1800 648 574)New Zealand: +64 (0)800 452 545UK: +44 207 096 6060France:  +33 1 57 96 03 61Thailand: +66 2 026 8209Philippines: +63 2 8271 3494Singapore: +65 3158 8675

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