Outage in 8x8

Queue assignment issues - UK region

Resolved Minor
April 17, 2025 - Started 7 days ago - Lasted about 2 hours

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Outage Details

8x8 is currently investigating reports with issues with queue routing in the UK region. We are investigating this issue and will provide updates as soon as they are available.
Latest Updates ( sorted recent to last )
7 days ago - at 04/17/2025 12:27PM

[in progress]

8x8 engineers have mitigated the issue and internal testing shows that queue routing is working as normal. We will continue monitoring and provide a final update once we confirm full resolution.

7 days ago - at 04/17/2025 12:09PM

8x8 engineers have identified the issue causing issues with queue routing in the UK region. We will continue to provide updates as they become available and we apologize for the inconvenience. 

7 days ago - at 04/17/2025 11:31AM

8x8 is currently investigating reports with issues with queue routing in the UK region. We are investigating this issue and will provide updates as soon as they are available.

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