Outage in 8x8

8x8 Work Desktop endpoints calling issues

Resolved Minor
August 26, 2025 - Started 12 days ago - Lasted about 1 hour

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Outage Details

8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available. 
Latest Updates ( sorted recent to last )
12 days ago - at 08/26/2025 01:59PM

[in progress]
8x8 engineers continue to work towards resolution of the issue impacting the 8x8 Work Desktop endpoints. We will continue to provide updates as they become available and we apologize for the inconvenience.

12 days ago - at 08/26/2025 01:32PM

8x8 continues to investigate the issue where inbound and outbound
calls through Work Desktop endpoints are failling. Further symptoms
cover 8x8 Work Desktop not showing notifications when the associated desk phone is ringing. We will continue to provide updates as they become available. 

12 days ago - at 08/26/2025 01:20PM

8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available. 

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