Outage in Sangoma
Inbound and Outbound Calls Issue - CommUnity
Resolved MajorIncident Report
Summary AI Generated
Sangoma experienced a 1.5-hour major incident where inbound and outbound call completion failed for CommUnity users on USA Voice Services, while internal extension-to-extension calls remained unaffected. Engineers identified the root cause and implemented a fix within approximately 10 minutes of identification. The incident was fully resolved after a short monitoring period.
We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
Components affected
Sangoma Voice Services for USATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/31/2026 04:27PM
This incident has been resolved.
MONITORING
7 days ago - at 07/31/2026 03:11PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 07/31/2026 03:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 07/31/2026 02:58PM
We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
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