Outage in AARNet Support

CloudStor SWAN - Unable to create notebook / "401 error"

Resolved Major
March 17, 2023 - Started about 2 years ago
Official incident page

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Outage Details

You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications. We have identified a problem with creating new SWAN notebooks - you might be seeing a "401 Unauthorized" or your browser may hang at "Starting your session" page. Existing SWAN notebooks are not affected. We are currently investigating this issue and will update you once a fix has been applied. Thank you for your patience and your support, The CloudStor Team
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/17/2023 03:02AM

This incident has been resolved.

MONITORING about 2 years ago - at 03/17/2023 02:16AM

A fix has been implemented and we are currently monitoring the results. If you had an existing SWAN notebook, you will need to start it again.

Thank you for your patience and your support,
The CloudStor Team

IDENTIFIED about 2 years ago - at 03/17/2023 01:24AM

You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications.

We have identified a problem with creating new SWAN notebooks - you might be seeing a "401 Unauthorized" or your browser may hang at "Starting your session" page. Existing SWAN notebooks are not affected.

We are currently investigating this issue and will update you once a fix has been applied.

Thank you for your patience and your support,
The CloudStor Team

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