Outage in AARNet Support

CloudStor SWAN - Browser hangs on "Starting SWAN" / error "504 session time out" / "502 error"

Resolved Minor
September 30, 2022 - Started about 3 years ago
Official incident page

Incident Report

You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications. We have identified an issue with SWAN notebook sessions created prior to Friday 30th September 13:30 AEST. The errors seen might be a "504 session time out" / "502 error" and/or hanging browser. This was due to an emergency backend change performed on Friday 30th September 13:30 AEST to apply certain security restrictions to the service. Sessions created after Friday 30th September 13:30 AEST will not be impacted and should run as normal. Unfortunately as a workaround the sessions created prior (impacted sessions) have now been stopped. If you have one of these sessions, you will now need to launch a new one. We apologize for this inconvenience and thank you for your patience. Please do not hesitate to contact us at https://www.aarnet.edu.au/contact-us#contact-form should you continue to experience difficulties with the service. The CloudStor Team
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 09/30/2022 09:04PM

This incident is now resolved. Please do not hesitate to contact us at https://www.aarnet.edu.au/contact-us#contact-form should you continue to experience difficulties with the service.

Thank you, the CloudStor Team

IDENTIFIED about 3 years ago - at 09/30/2022 05:43AM

You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications.

We have identified an issue with SWAN notebook sessions created prior to Friday 30th September 13:30 AEST. The errors seen might be a "504 session time out" / "502 error" and/or hanging browser.

This was due to an emergency backend change performed on Friday 30th September 13:30 AEST to apply certain security restrictions to the service.

Sessions created after Friday 30th September 13:30 AEST will not be impacted and should run as normal. Unfortunately as a workaround the sessions created prior (impacted sessions) have now been stopped. If you have one of these sessions, you will now need to launch a new one.

We apologize for this inconvenience and thank you for your patience. Please do not hesitate to contact us at https://www.aarnet.edu.au/contact-us#contact-form should you continue to experience difficulties with the service.

The CloudStor Team

Latest AARNet Support outages

NOC-113039 AARNet Routing issue (Victoria) - 5 months ago
CloudStor SWAN - Unable to create notebook / "401 error" - over 2 years ago
CloudStor S3 Service Degradation - almost 3 years ago
Cloudstor Service Outage (S3 service NOT Impacted) - almost 3 years ago
Cloudstor Activity notification email backlog (NO SERVICE IMPACT) - almost 3 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook