Outage in Abnormal Security
Inbound Email Security Detection and Remediation Disruption — US Hosted Customers
Resolved MajorIncident Report
Summary AI Generated
Abnormal Security experienced a ~1.9-hour disruption to Inbound Email Protection for US-hosted customers, beginning at 23:30 UTC on September 30, 2026, during which email threat detection and remediation—including inline email—did not function as expected. Engineers identified the root cause and restored full service by 02:15 UTC on October 1, 2026. Backlogged messages that failed to process during the outage were queued for reprocessing, expected to complete by 03:15 UTC.
Starting at approximately 23:30 UTC on September 30, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some hosted US customers. Inline email may also not be detected or remediated as expected during this time. Abnormal engineers are actively working to restore services, and the next update will be provided within one hour or sooner if additional information becomes available.
Components affected
Abnormal Security Inbound Email ProtectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/01/2026 02:20AM
Email detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which is expected to complete by approximately 03:15 UTC on October 1, 2026. Please contact Abnormal Support at Support@abnormalsecurity.com if further issues occur.
IDENTIFIED
9 days ago - at 10/01/2026 01:20AM
Abnormal engineers have identified the issue and are actively working on a fix to restore full service. The next update will be provided within one hour or sooner if additional information becomes available.
INVESTIGATING
9 days ago - at 10/01/2026 12:27AM
Starting at approximately 23:30 UTC on September 30, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some hosted US customers. Inline email may also not be detected or remediated as expected during this time. Abnormal engineers are actively working to restore services, and the next update will be provided within one hour or sooner if additional information becomes available.
Latest Abnormal Security outages
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Inbound Email Security Detection and Remediation Delays – US - about 1 month ago
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