Outage in Abnormal Security
Delayed Email Evaluation for Education related Customers
Resolved MajorIncident Report
Summary AI Generated
**Incident Summary:** On October 8, 2026, Abnormal Security experienced a 6-minute disruption beginning at 14:35 UTC affecting inbound email protection for school customers using Google Workspace in the US and EU. During this period, inbound emails to student mailboxes were not evaluated in real time, temporarily reducing threat detection coverage. The issue was identified and resolved within 6 minutes, restoring normal email processing.
Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some Educational related customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for .EDU mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.
Components affected
Abnormal Security Inbound Email ProtectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/08/2026 10:03PM
As of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected mailboxes has returned to normal, and services have remained healthy for the past 30 minutes. All impacted messages from the incident window will be reprocessed to ensure complete email security.
IDENTIFIED
1 day ago - at 10/08/2026 07:07PM
Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available.
IDENTIFIED
1 day ago - at 10/08/2026 05:11PM
Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some Educational related customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for .EDU mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.
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