Abrigo ID

Reverting to the August release was successful and all issues related to the September release have been resolved. Once the root cause has been identified and resolved communications will be sent for the next release using the normal notification path.

Updates Postponed
The updates made to the Lending and Portfolio Risk solutions over the weekend are going to be temporarily rolled back today, September 22 at 8:00pm ET, and re-released at a future date. We will communicate timing as soon as it's available.

We apologize for any latency you may have experienced this week and look forward to making the enhancements available as soon as possible. As a reminder, you can see the enhancement list through the Abrigo Community.

Within the Sageworks Analyst suite beginning 9/21, some users have experienced intermittent issues with left-hand navigation loading, general latency, and Abrigo ID login failures.

Abrigo engineering and network teams are actively investigating the underlying cause and have implemented infrastructure adjustments to improve stability while that investigation continues. We are closely monitoring system performance and have seen improved stability as of 11:15 AM ET 9/22.

Monitoring, identifying and addressing the underlying cause remains a high priority. We understand the disruption this may cause and will continue to provide updates as we learn more.

AbrigoID has been restored, allowing application login to resume. We will continue to monitor performance and address issues as soon as possible.

While AbrigoID was inaccessible, other Abrigo applications continued to function as expected.

Abrigo is aware that AbrigoID is currently inaccessible for users. If you are currently logged into your Abrigo application, you may continue using it; however, new logins may be prevented.

Our teams are investigating the issue and working on a resolution as quickly as possible. We will provide additional information as soon as it is available.