Outage in Accelo

20025/07/25 Incident

Resolved Minor
July 25, 2025 - Started 3 months ago - Lasted 18 days
Official incident page

Incident Report

On July 25th, Accelo was alerted of an error that was causing issues accessing the system for some of our users. It was reported internally and eventually users began reporting the error. After investigation, it was confirmed that the cause was by Amazon Web Services (AWS) storage system, a defect was confirmed and the database cluster was fully resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/11/2025 09:57PM

On July 25th, Accelo was alerted of an error that was causing issues accessing the system for some of our users. It was reported internally and eventually users began reporting the error. After investigation, it was confirmed that the cause was by Amazon Web Services (AWS) storage system, a defect was confirmed and the database cluster was fully resolved.

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