Service Disruption: Global Search and Stream Issue

Incident Duration: Sunday, October 5, 2025 1:20pm MST – Sunday, October 5, 2025 3:06pm MST

Root Cause:
The search reader service experienced a memory issue, which temporarily prevented new data from being indexed into the database.

Actions Taken:
The affected service was rebooted to restore functionality, and the indexing process has resumed. We're actively monitoring as the system catches up to ensure all data is fully up to date.

Preventative Measures:
We've reviewed the reader's memory allocation and monitoring thresholds to prevent recurrence.

If you experience any lingering search issues, please reach out to our support team. We sincerely appreciate your patience and understanding.

Update: Monday, October 6, 2025 @ 8:24am MST
Current Status: Monitoring

The underlying issue has been identified and fix is in place. While we continue to monitor the issue, Stream activities may not be 100% visible but a full list can be accessed from the "List & Export" option on the V3 classic stream tab. Searching for items may also not display all results.

We understand the inconvenience and are working hard to restore service. Thank you for your patience.

Update: Monday, October 6, 2025 @ 8:20am MST
Current Status: Monitoring

The underlying issue has been identified and fix is in place. While we continue to monitor the issue, Stream activities may not be 100% visible but a full list can be accessed from the "List & Export" option on the V3 classic stream tab.

We understand the inconvenience and are working hard to restore service. Thank you for your patience.

Update: Sunday, October 5, 2025 @ 3:36pm MST

We want to inform you that the issue has been identified and fix is in place. We are currently monitoring the issue.

Time: Sunday, October 5, 2025 @ 3:06pm MST
Current Status: Monitoring

We understand the inconvenience and are working hard to restore service. Thank you for your patience.

We want to inform you that we are currently experiencing an issue affecting Global Search and Stream functionality. Out time is actively investigating the problem and working on a resolution.

Start Time: Sunday, October 5, 2025 1:20pm MST
Impact: Global Search and Stream Functionality
Current Status: Under Investigation

We understand the inconvenience and are working hard to restore services as soon as possible.

Thank you for your patience