Outage in Accelo
Current Issue with Invoice PDF Generation
Resolved MinorIncident Report
We’re currently experiencing an issue affecting PDF generation for non-project-related invoices. While the PDF file will generate, it may appear blank. Our team is treating this with high priority and working on a resolution.
In the meantime, if you need to send an invoice to a client and are connected to Xero or QuickBooks, your invoices will still sync with those platforms and can be sent directly from there as a temporary workaround.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/13/2025 05:07PM
This incident has been resolved. All affected invoices have been successfully regenerated, and our Support team will be contacting impacted clients with additional details. Thank you for your patience while we worked to resolve this issue.
MONITORING
3 months ago - at 11/13/2025 03:40PM
A fix has been implemented, and we are now seeing invoices and their PDFs being generated correctly. We will continue to monitor to ensure the issue remains resolved.
INVESTIGATING
3 months ago - at 11/13/2025 03:39PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 11/13/2025 02:58PM
We’re currently experiencing an issue affecting PDF generation for non-project-related invoices. While the PDF file will generate, it may appear blank. Our team is treating this with high priority and working on a resolution.
In the meantime, if you need to send an invoice to a client and are connected to Xero or QuickBooks, your invoices will still sync with those platforms and can be sent directly from there as a temporary workaround.
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