Outage in Access Worldpay

We are investigating potential issues with Card Payments

Resolved Minor

September 22, 2026 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

On September 22, 2026, Access Worldpay experienced a minor incident involving elevated token connectivity issues affecting card payments. The Payments component was impacted for approximately 3.3 hours before the incident was resolved at 13:58 UTC.

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073600_64388_3764ED64-7024-454E-97F2-71490DBE3355 Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073600_64388_3764ED64-7024-454E-97F2-71490DBE3355

Components affected

Access Worldpay Payments

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 09/22/2026 01:58PM

This incident has been resolved.

INVESTIGATING 10 days ago - at 09/22/2026 10:41AM

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073600_64388_3764ED64-7024-454E-97F2-71490DBE3355
Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold
Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073600_64388_3764ED64-7024-454E-97F2-71490DBE3355

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