Outage in Access Worldpay

We are investigating potential issues with Card Payments

Resolved Minor

September 22, 2026 - Started 10 days ago - Lasted 33 minutes
Official incident page

Incident Report

Summary AI Generated

Access Worldpay experienced a minor incident affecting card payment token connectivity, with the number of token connectivity issues exceeding the acceptable threshold. The Payments component was impacted for approximately 33 minutes. The incident was detected and resolved the same day within that timeframe.

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790075400_13593_15495B58-D523-4194-9F12-583F0803DA39 Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790075400_13593_15495B58-D523-4194-9F12-583F0803DA39

Components affected

Access Worldpay Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 09/22/2026 11:41AM

This incident has been resolved.

INVESTIGATING 10 days ago - at 09/22/2026 11:12AM

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790075400_13593_15495B58-D523-4194-9F12-583F0803DA39
Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold
Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790075400_13593_15495B58-D523-4194-9F12-583F0803DA39

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