Outage in Access Worldpay

We are investigating potential issues with Card Payments

Resolved Minor

September 22, 2026 - Started 11 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Card payment token connectivity issues were detected on the Access Worldpay platform, with the number of token connectivity failures exceeding the alert threshold. The Payments component was affected for approximately 3.2 hours on September 22, 2026. The incident was investigated and resolved by 13:58 UTC.

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073900_64740_3764ED64-7024-454E-97F2-71490DBE3355 Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073900_64740_3764ED64-7024-454E-97F2-71490DBE3355

Components affected

Access Worldpay Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 09/22/2026 01:58PM

This incident has been resolved.

INVESTIGATING 11 days ago - at 09/22/2026 10:47AM

Sid:scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073900_64740_3764ED64-7024-454E-97F2-71490DBE3355
Search Name: Card Payments - Live - Number of Tokens Connectivity Issues over threshold
Results link: https://wp-logging.splunkcloud.com:443/app/wp_access/@go?sid=scheduler_c3ZjbG9jYWxfZ3cyYXJpZXM_d3BfYWNjZXNz__RMD53239b9f26bf98942_at_1790073900_64740_3764ED64-7024-454E-97F2-71490DBE3355

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