BT SMS Delivery Failures/Rejections

Update: We are continuing to work closely with our upstream provider to resolve intermittent delivery rejections affecting a small subset of practices.

Key Information:

• Limited Scope: We have confirmed that user impact is significantly lower than initially anticipated. The vast majority of practices are operating normally.
• Provider Escalation: We are actively collaborating with the carrier to confirm the root cause and ensure full resolution.

We are continuing to monitor message performance closely.

We have identified a minor uptick in delivery rejections for SMS messages sent through BT gateways.

• Impact: Minor. The vast majority of messages continue to deliver successfully, and overall delivery success rates remain within normal operational ranges.
• Provider Action: The issue has been formally escalated to BT's technical engineering team for investigation and resolution.
• Next Steps: We are actively monitoring delivery performance and will post updates as new information becomes available.