Outage in Acquia

Acquia has detected a temporary service interruption in the Acquia Content Hub services.

Resolved Minor
June 28, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating a delay in data processing for Content Hub services. This is impacting customers in the US-East product region. We have identified the source of the issue and are working on a fix, which will cause a service downtime in syndication of 15 minutes. In order to reduce the data processing delay after the fix implementation, we advise our customers to disable export jobs for non-production publisher sites. We will provide additional information once the fix has been implemented.
Components affected
Acquia Content Hub
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/28/2023 10:00PM

The issue causing a delay in data processing for Content Hub services has been resolved. Content Hub syndication speed is back to normal levels. All services are operational at this time.

IDENTIFIED over 1 year ago - at 06/28/2023 05:46PM

Acquia has identified the source of the issue causing a delay in data processing for Content Hub services and a fix has been deployed. Acquia anticipates delays in syndication speed for several hours while services recover. We will provide additional information as it becomes available.

IDENTIFIED over 1 year ago - at 06/28/2023 02:47PM

We are currently investigating a delay in data processing for Content Hub services. This is impacting customers in the US-East product region. We have identified the source of the issue and are working on a fix, which will cause a service downtime in syndication of 15 minutes. In order to reduce the data processing delay after the fix implementation, we advise our customers to disable export jobs for non-production publisher sites. We will provide additional information once the fix has been implemented.

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