Outage in Acquia

Acquia has detected a temporary interruption in Acquia Cloud interface services

Resolved Major
December 04, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Acquia is investigating an issue impacting cloud.acquia.com as well as the Cloud API. Impacted users will be unable to log into the Acquia Cloud UI or utilize the Cloud API. Customers who need to file a support ticket or contact Support can do so via the phone numbers listed in our documentation page at: https://docs.acquia.com/support/guide/contact-support/

We will provide additional information as it becomes available.
Components affected
Acquia Drupal Cloud UI Acquia Drupal Cloud API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/04/2023 04:32PM

The cause of the incident impacting cloud.acquia.com as well as the Acquia Cloud API has been addressed and all affected services have been restored. All services are operational at this time.

MONITORING about 1 year ago - at 12/04/2023 02:42PM

Acquia has taken action to address the cause of the incident impacting cloud.acquia.com as well as the Acquia Cloud API. Both cloud.acquia.com and the Acquia Cloud API should be returning to normal accessibility. We are closely monitoring the situation.

INVESTIGATING about 1 year ago - at 12/04/2023 01:40PM

Acquia is investigating an issue impacting cloud.acquia.com as well as the Cloud API. Impacted users will be unable to log into the Acquia Cloud UI or utilize the Cloud API. Customers who need to file a support ticket or contact Support can do so via the phone numbers listed in our documentation page at: https://docs.acquia.com/support/guide/contact-support/

We will provide additional information as it becomes available.

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