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Outage in Acquia

Acquia has detected an interruption in service of Acquia Cloud UI

Resolved Major
April 13, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Acquia is currently experiencing an interruption in service of Acquia Cloud UI. The users might not be able to login to Cloud UI. If you need to get in touch with Support, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Components affected
Acquia Drupal Cloud UI

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/14/2025 05:01AM

The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

MONITORING about 1 year ago - at 04/14/2025 04:26AM

Acquia has applied a fix to address the service interruption affecting login functionality to Cloud UI. All systems are working as expected. We are continuing to monitor performance at this time.

INVESTIGATING about 1 year ago - at 04/14/2025 02:28AM

Acquia is currently experiencing an interruption in service of Acquia Cloud UI. The users might not be able to login to Cloud UI. If you need to get in touch with Support, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support

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