Outage in Acquia

Acquia has detected an SSL certificate issue with customer authentication.

Resolved Minor
July 27, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

Acquia is investigating this issue where the SSL issue is causing errors when the Content Hub service attempts to fetch data from the customer authentication
Note: This issue is observed specifically in ap-southeast-2 and eu-central-1 regions.
We will continue to provide updates as more information becomes available.
Components affected
Acquia Content Hub

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/28/2025 11:11AM

The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time

MONITORING 3 months ago - at 07/28/2025 07:55AM

A fix has been deployed to address the Content Hub sync issues caused by SSL certificate errors, and services have now resumed. We are continuing to monitor performance at this time.

INVESTIGATING 3 months ago - at 07/28/2025 04:33AM

Acquia is investigating SSL errors that are causing the Content Hub service to fail when synchronizing data. The SSL certificate failure is preventing customers’ Drupal applications from authenticating into the service, affecting both publisher and subscriber sites. Specifically in the ap-southeast-2 and eu-central-1 regions. We will provide updates as more information becomes available

INVESTIGATING 3 months ago - at 07/28/2025 03:50AM

Acquia is investigating this issue where the SSL issue is causing errors when the Content Hub service attempts to fetch data from the customer authentication
Note: This issue is observed specifically in ap-southeast-2 and eu-central-1 regions.
We will continue to provide updates as more information becomes available.

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