Outage in Acquia
CDP Google ads campaign failure in production
Resolved MinorIncident Report
Summary AI Generated
Acquia's Customer Data Platform experienced a 17.1-hour outage where Google Ads connector processing failed due to the deprecation of a Google Ads API version, causing Google Ads audience and offline conversion synchronization jobs to fail execution. The engineering team identified the root cause as outdated API integration and successfully deployed a fix to restore all affected services. All systems returned to normal operation with continued monitoring to ensure stability.
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
Components affected
Acquia Customer Data PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/12/2026 07:05AM
The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.
MONITORING
2 days ago - at 06/12/2026 05:25AM
The underlying cause of the recent service interruption has been successfully identified and resolved by our engineering team. All affected services have been fully restored, and core systems are operating normally. We are continuing to monitor performance closely to ensure ongoing stability. We sincerely apologize for the disruption to your workflow and appreciate your patience while we worked to resolve this.
IDENTIFIED
3 days ago - at 06/11/2026 06:36PM
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
INVESTIGATING
3 days ago - at 06/11/2026 02:02PM
Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.
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