Outage in Acquia
Log Download Failures
Resolved MajorIncident Report
Summary AI Generated
Acquia Cloud Platform Enterprise experienced a log download failure lasting approximately 26 hours, affecting Acquia Cloud Next and MEO customers who were unable to successfully download logs. The root cause was traced to a change made by Sumo Logic, which was reverted to restore functionality. The issue was fully resolved on August 11 at 09:38 UTC, with all systems confirmed operational.
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
Components affected
Acquia Cloud Platform EnterpriseTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/12/2026 09:27AM
The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.
MONITORING
12 days ago - at 08/11/2026 09:38AM
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
INVESTIGATING
12 days ago - at 08/11/2026 07:40AM
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
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