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Outage in Acquia

Edge Standard – New Domain Onboarding Issue

Resolved Minor
September 22, 2026 - Started 5 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Acquia's Edge Standard CDN experienced a 42-hour incident where new domain onboarding failed, leaving configurations stuck in a "Configure Failed" state. The issue was caused by a problem with an upstream vendor affecting hostname provisioning. Resolution was implemented in coordination with the upstream vendor, fully restoring normal domain setup and provisioning functionality.

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/24/2026 05:34AM

The issue affecting Edge Standard hostname provisioning has been fully resolved. All domain setup and provisioning functions are operating normally, and system performance is completely stable.

MONITORING 3 days ago - at 09/24/2026 04:12AM

The issue impacting Edge Standard hostname provisioning has been mitigated through a resolution implemented with our upstream vendor. Provisioning functions are operating normally, and we are continuing to monitor system performance to ensure ongoing stability.

INVESTIGATING 4 days ago - at 09/23/2026 01:28PM

We are continuing our work with the upstream vendor to implement a resolution for the Edge Standard hostname provisioning failures. Thank you for your patience while we work to restore full functionality. We will post another update as soon as we have new findings.

INVESTIGATING 4 days ago - at 09/23/2026 12:36AM

Investigation into the Edge Standard hostname provisioning failures remains ongoing in coordination with our upstream vendor. There are no significant changes to report at this stage. We will share further updates as our investigation progresses.

INVESTIGATING 5 days ago - at 09/22/2026 03:48PM

We are continuing to investigate the Edge Standard hostname provisioning failures with the engineering team and upstream vendor. We are currently testing fresh domain provisioning to verify status and will share the next update once we have more findings.

INVESTIGATING 5 days ago - at 09/22/2026 11:29AM

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

INVESTIGATING 5 days ago - at 09/22/2026 11:27AM

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

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