Outage in Acquired

Issue with all processing

Resolved Minor
August 01, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.
Components affected
Acquired Card API Acquired Banking API (Faster Payments) Acquired Hosted Payment Page Acquired Hub Acquired Hub API Acquired Webhooks Acquired Account Updater Acquired 3-D Secure Acquired Pay by Bank Acquired REST API
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/01/2025 03:46PM

This incident has been resolved.

MONITORING 1 day ago - at 08/01/2025 11:39AM

The issues affecting our Hosted Checkout solution have now been resolved. We are continuing to monitor the service closely to ensure stability. The Hub may still experience some performance issues.

IDENTIFIED 1 day ago - at 08/01/2025 09:42AM

We are now seeing processing times recover. We are still experiencing issues with Hosted Checkout.

INVESTIGATING 1 day ago - at 08/01/2025 09:27AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 08/01/2025 09:24AM

This is now affecting all services - we are continuing to investigate and will update as soon as we have more information.

INVESTIGATING 1 day ago - at 08/01/2025 09:16AM

We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.

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