Outage in Acquired

Issue with all processing

Resolved Minor
August 01, 2025 - Started 23 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.
Components affected
Acquired Card API Acquired Banking API (Faster Payments) Acquired Hosted Payment Page Acquired Hub Acquired Hub API Acquired Webhooks Acquired Account Updater Acquired 3-D Secure Acquired Pay by Bank Acquired REST API
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 08/01/2025 03:46PM

This incident has been resolved.

MONITORING 23 days ago - at 08/01/2025 11:39AM

The issues affecting our Hosted Checkout solution have now been resolved. We are continuing to monitor the service closely to ensure stability. The Hub may still experience some performance issues.

IDENTIFIED 23 days ago - at 08/01/2025 09:42AM

We are now seeing processing times recover. We are still experiencing issues with Hosted Checkout.

INVESTIGATING 23 days ago - at 08/01/2025 09:27AM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 08/01/2025 09:24AM

This is now affecting all services - we are continuing to investigate and will update as soon as we have more information.

INVESTIGATING 23 days ago - at 08/01/2025 09:16AM

We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.

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