Performance issue on eu-west-1.actionstep

We are communicating to provide further information on the performance issues that affected the Actionstep platform on 09/04/2025 and confirm that the issue is now resolved.

This performance issues lasted from 11:00 am GMT to 11:38 am GMT, and customers using the system during this time experienced periods of instability and slowness.

It is important to confirm that no data was lost, and the issue related to platform performance only.

Our team investigated the issue as the sole priority during the day and released an urgent fix at 11:38 am GMT which restored system performance back to normal levels.
The Actionstep team appreciate the impact that this issue may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future.


Regards,
Actionstep Support Team

Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system.

Specifically, these performance issues are affecting customers in eu-west-1.actionstep.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team