Check if Actionstep is down, recent outages, user-reported issues, and outages map.
Actionstep is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Actionstep status data.
IsDown has tracked 91 incidents since started monitoring Actionstep status in November 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 13, 2025
07:33 AM EDT
|
Major | Global system outage | about 1 hour |
|
Oct 03, 2025
04:26 AM EDT
|
Minor | Issue Identified > Reports, document generation, and the Gmail/Outlook add-ins, which are current... | about 1 hour |
|
Sep 19, 2025
01:45 PM EDT
|
Major | Feature Outage North America - Document Management - 19 September 2025 | about 2 hours |
|
Aug 15, 2025
02:03 PM EDT
|
Major | Issue Identified – <> | 14 minutes |
|
Aug 05, 2025
10:15 AM EDT
|
Minor | Issue Identified - EU-WEST 05/08/2025 | about 1 hour |
|
Jun 23, 2025
08:30 PM EDT
|
Minor | Matter/Folder Duplication upon creation - all regions | about 3 hours |
|
Jun 18, 2025
06:08 PM EDT
|
Major | Issue Identified – ap-southeast-2 | 41 minutes |
|
Jun 09, 2025
04:20 AM EDT
|
Major | Issue Identified – <> | about 4 hours |
|
May 15, 2025
05:52 PM EDT
|
Minor | AP-Southeast-2 - Auckland Region Internet Outage | about 6 hours |
|
Apr 24, 2025
08:50 AM EDT
|
Major | UK - Server Outage (eu-west-1) | about 2 hours |
Euro server seems to be down
Error 403 - Forbidden when attempting to upload to the portal for the client
emails are unable to be saved to relevant file - the program tells us 'Something went wrong'
500 Internal Server Error when trying to access certain cases.
It's not loading on the website
Getting a 503 inoperable message.
502 Bad Gateway Error (US West)
us-east-1.actionstep.com redirected you too many times.
Actionstep is not working and we got Bad Gateway Error! message
Bad Gateway error on login
Bad Gateway error on all our user computers
Bad Gateway error, can't load anything.
Not loading for our whole company
Bad Gateway Error! This server was acting as a gateway and received an invalid response from an upstream server. This error has been logged and the operations team notified.
Cannot sync emails to Actionstep
Will not open any word documents in Actionstep for all users of Actionstep in the office and also will not save emails in actionstep.
| Component | Status |
|---|---|
| Login / Launchpad | OK |
| Canada | OK |
| USA (West) | OK |
| USA (East) | OK |
| United Kingdom | OK |
| Australia | OK |
| Singapore | OK |
| Auckland Office | OK |
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Legal practice management software providing tools for case management, billing, and client data, with dedicated support across multiple global regions.
Monitoring Actionstep since November 2021
Tracking 8 Actionstep services and regions
12 incidents in 2025
Number of Incidents
3 issues
Last incident
0 days ago
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Actionstep isn't down. You can check Actionstep status and incident details on the top of the page. IsDown continuously monitors Actionstep official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Actionstep is currently operational. You can check Actionstep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Actionstep being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Actionstep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Actionstep last outage was on October 13, 2025 with the title "Global system outage"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Actionstep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Actionstep is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Actionstep's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Actionstep with maximum flexibility
IsDown monitors Actionstep for major outages. A major outage is when Actionstep experiences a critical issue that severely affects one or more services/regions. When Actionstep marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Actionstep status page for minor outages. A minor outage is when Actionstep experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Actionstep status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Actionstep publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Actionstep and all their 8 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Actionstep and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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