Issue Identified > Reports, document generation, and the Gmail/Outlook add-ins, which are currently unable to assign emails or finalize invoices.

We are communicating to provide further information on the issue affecting Reports, document generation, email assignment, and invoice finalization on the eu-west-1 platform on October 3, 2025, and confirm that the issue is now resolved.

This issue impacted the ability to run reports, finalize invoices, and assign emails via Gmail/Outlook add-ins from 09:00 BST to 10:15 BST, and resulted in tasks being stuck in processing without completion.

It is important to confirm that no data was lost, and the issue is related to platform performance only.
Our team investigated the issue as the sole priority during the day and released an urgent fix at 10:15 BST, which restored all functionality to normal operations.

The Actionstep team appreciates the impact that this issue may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future.

Regards,
Actionstep Support Team

We have identified the root cause of the issue, and our engineering team is actively working on a fix. We will provide further updates as progress is made.

Our team is still actively investigating the issue affecting Reports, document generation, and Gmail/Outlook functionality in the EU West 1 region.

We understand the disruption this is causing and truly appreciate your patience while we work to resolve it. We will continue to share updates as progress is made.

Thank you for bearing with us.

Regards,
Actionstep Support Team

Our team has identified an issue impacting Reports, document generation, and the Gmail/Outlook add-ins, which are currently unable to assign emails or finalize invoices. These performance issues are specifically affecting Actionstep customers in the EU West 1 region.

We are actively investigating this as a top priority and working to restore normal operations as soon as possible. We will continue to provide regular updates on our progress to keep you informed.

In the meantime, if you need assistance, please reach out to our support team by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team