502 bad gateway errors and 504 unexpected API errors

We are communicating to provide further information on the outage that affected the Actionstep platform and confirm that the issue is now resolved.

This outage started from 9:15am NZT, and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost, and the issue related to access to platform only.

Our team investigated the issue as the sole priority and released an urgent fix at 9:51am NZT which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future.

Regards,
Actionstep Support Team

A fix for this issue being implemented and we are monitoring our app servers

We are writing to inform that our team is aware of the system outage that began on 17/03/2026, 9:15am NZT.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team