Outage in Actionstep
Practice Management Outage AP-Southeast 2
Resolved MajorIncident Report
Summary AI Generated
Actionstep's Practice Management platform in Australia experienced a major outage lasting approximately 4 hours, during which a subset of customers on a single server encountered 500 errors across various parts of the system. The issue recurred after an initial fix was attempted, requiring further intervention before full stability was confirmed. The Engineering team ultimately resolved the incident and confirmed the platform was fully operational.
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
Components affected
Actionstep AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/28/2026 04:18AM
This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.
MONITORING
4 days ago - at 08/28/2026 03:54AM
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
IDENTIFIED
4 days ago - at 08/28/2026 01:09AM
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
We apologise for the inconvenience this is causing.
MONITORING
4 days ago - at 08/28/2026 01:06AM
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
INVESTIGATING
4 days ago - at 08/28/2026 12:17AM
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
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