Outage in Actionstep
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
Resolved MinorIncident Report
Summary AI Generated
A bug in Actionstep's new UI caused the Practice Management navigation bar to disappear for some users, leaving them unable to access key navigation. The issue lasted approximately 32 minutes, with an initial workaround of disabling the new UI proving ineffective for all affected users. The Product Team identified the root cause and deployed a fix, fully resolving the incident.
Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating.
Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system:
1. Admin
2. General Settings
3. Feature Preview
4. Global Header Redesign > toggle to OFF
5. Save
We'll post an update here once a fix is in place.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/21/2026 09:30PM
The Product Team has released a fix, and this issue is now resolved.
If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new
INVESTIGATING
6 days ago - at 09/21/2026 09:23PM
We've identified the root cause of the navigation bar issue and our team is now building a fix.
INVESTIGATING
6 days ago - at 09/21/2026 09:11PM
The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.
INVESTIGATING
6 days ago - at 09/21/2026 09:00PM
Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating.
Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system:
1. Admin
2. General Settings
3. Feature Preview
4. Global Header Redesign > toggle to OFF
5. Save
We'll post an update here once a fix is in place.
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