Outage in Actionstep
Practice Management Outage - Ap Southeast 2
Resolved MajorIncident Report
Summary AI Generated
On 28 August 2026 at 11:10 AM NZT, a single server failure caused a major outage on the Actionstep Practice Management platform, affecting a portion of Australian customers who encountered 500 errors across multiple areas of the system. A fix was implemented within approximately 27 minutes, with full functionality confirmed restored by 11:45 AM NZT — a total duration of around 20 minutes of impact.
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT.
This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system.
Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
Components affected
Actionstep AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/27/2026 11:45PM
The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional.
We apologise for any inconvenience this may have caused.
MONITORING
4 days ago - at 08/27/2026 11:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 08/27/2026 11:30PM
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT.
This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system.
Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently.
We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.
In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
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