Login Disruption (eu-west-1) – ISP Related Connectivity Issues

Our team has completed its investigation and confirmed that this connectivity issue is not caused by the Actionstep platform, but is instead related to certain internet service providers, mainly Sky Internet. We recommend contacting your ISP for an update on any changes that may be affecting access to the Actionstep login page.

As a workaround, you can continue to use a mobile hotspot to reach the login page and sign in, then switch back to your usual Wi‑Fi connection to keep working once you are logged in. Our support team remains available via ticket at https://support.actionstep.com if you need further assistance.

We are continuing to work closely with affected customers to gather more information. If you are still seeing the “Can’t reach this page” message, we recommend contacting your internet service provider to check whether any recent changes have been made. As a temporary workaround, you can connect via your mobile phone’s Wi Fi hotspot to access the system.

We are providing an update on the connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, which began on 04/12/2025 at 2:30 pm GMT. Impacted users may continue to see a “Can’t reach this page” message when attempting to access the login page. At this stage, we still believe the issue is related to Sky’s network. We have seen cases where restarting the router and ensuring the web browser (such as Chrome) is fully up to date has resolved the problem for some customers.

We are informing you that our team is aware of a connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, beginning on 04/12/2025 at 2:30 pm GMT. Users impacted by this issue may see a “Can't reach this page” message when attempting to access the login page.

Our team is actively working with affected customers to identify the underlying cause, but we also recommend contacting your internet service provider for more information if any changes were made. As a temporary workaround, you can use your mobile phone as a Wi Fi hotspot to connect and access the system.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team