Issue Identified – <>

We are communicating to provide further information on the outage that affected the Actionstep platform on 22/04/2025 and confirm that the issue is now resolved.

This outage started at 10 AM (GMT) and prevented user access to the system—some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost and that the issue is only related to platform performance.

Our team investigated the issue as the sole priority and released an urgent fix at 12:25 PM. This fix restored platform access and brought system performance back to normal levels.

The Actionstep team appreciates the impact this outage may have had on your business and reiterates our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again.

Regards,
Actionstep Support Team

We wanted to provide an update on the outage affecting the Actionstep system, which was communicated earlier.

Our team have identified the root cause of the problem and are preparing a fix to be released that will return the system to normal operations.

We will provide more information once we have a release time and further information as required.

Regards,
Actionstep Support Team

We are continuing to investigate this issue.

We thank you for your patience and apologise for the inconvenience.

We are continuing to investigate this issue.

Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system.

Specifically, these performance issues are affecting on eu-west-1.actionstep.com.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team