Outage in ActiveProspect

TrustedForm Claiming/Retaining Issues

Resolved Minor
December 20, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

There may be intermittent errors when attempting to claim or retain a TrustedForm certificate. This is due to a database restart. Engineering is investigating and expects normal functionality to return shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/20/2024 03:48PM

This incident has been resolved.

MONITORING 12 months ago - at 12/20/2024 03:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 12/20/2024 03:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 12/20/2024 03:14PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 12/20/2024 03:13PM

There may be intermittent errors when attempting to claim or retain a TrustedForm certificate. This is due to a database restart. Engineering is investigating and expects normal functionality to return shortly.

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