TrustedForm Service Outage

Resolved - As of 4:26 PM CDT on October 20, the issue related to the AWS outage has been fully resolved. All ActiveProspect services are now operating as expected. Thank you for your patience.

Our cloud provider, AWS (https://health.aws.amazon.com/health/status), has implemented a fix for their systems. All TrustedForm services are now processing traffic as expected, and background systems are fully operational.

While our automatic scaling tools are still being restored, we’ve increased system capacity to handle higher volumes.

We’ll continue to monitor closely to ensure stability and will provide another update once all automated scaling systems are fully restored.

We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.

We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.

We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.

We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.

We appreciate your continued patience. Our cloud platform, AWS (https://health.aws.amazon.com/health/status) is actively working to resolve this issue with urgency. At this time, we do not have a definitive ETA to share. We will be providing hourly updates until this issue is resolved.

We are seeing an increase in errors affecting TrustedForm services.
Our engineering team is actively investigating the issue, related to the ongoing AWS us-east-1 incident.

We will provide updates as we identify the root cause and implement mitigations.

The WebSDK event delays have been resolved, and all systems are now operating normally.

Customers should no longer experience inconsistencies in Insights or Verify responses.
Our team will continue monitoring to ensure full stability.

Some WebSDK events are experiencing delays, which may cause temporary inconsistencies in Insights data and Verify API responses.
Our team is actively working on recovery and stabilization.

We are observing recovery across key TrustedForm components.
AWS us-east-1 remains partially degraded, but service performance is improving as upstream AWS systems stabilize.

Our team continues to monitor system health and validate full functionality.
We will post another update once all services are fully restored and verified.

We are currently experiencing a service disruption in TrustedForm due to an ongoing outage in AWS us-east-1.
This is affecting form certificate generation and verification operations in that region.

Our engineering team is monitoring AWS recovery efforts and our teams are working to mitigate impact.
We will provide updates as soon as service stability returns.