Outage in Ada
Decreased performance in multilingual ai agent
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are currently monitoring the results.
We have identified the issue and are working to deploy a fix.
Issue: Some multilingual ai agents are seeing a decrease in response performance (matching content to questions).
Who it affects: the issue is seen in ai agents that offer chats in multiple languages but only reference knowledge articles in English. Ai agents with multiple language knowledge sources are unaffected.
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