Outage in Ada

Increased Latency in Ai agents

Resolved Minor
April 25, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue: Some AI agents are experiencing an increase in their response time to user messages. Who it affects: We're still investigating the full impact. While not all ai agents are affected we have confirmed multiple agents are experiencing an increase in response time.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/25/2025 09:28PM

Initial changes are available. Some longer term improvements are also scheduled to improve overall performance and these will be added as general improvements to the Product.

MONITORING 2 days ago - at 04/25/2025 08:40PM

A fix is available and we'll be monitoring results. Some users may take longer to see improvements as the fix is propagated.

IDENTIFIED 2 days ago - at 04/25/2025 08:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/25/2025 07:20PM

Issue: Some AI agents are experiencing an increase in their response time to user messages.
Who it affects: We're still investigating the full impact. While not all ai agents are affected we have confirmed multiple agents are experiencing an increase in response time.

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