Outage in Ada
Some users are unable to share files with agents over chat
Resolved Minor
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Outage Details
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.
Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.
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