Outage in Ada
Some users are unable to share files with agents over chat
Resolved Minor
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Outage Details
Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.
Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/16/2025 09:33PM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/16/2025 09:07PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 04/16/2025 08:31PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 04/16/2025 08:29PM
Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.
Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.
Latest Ada outages
Investigating issues with Ada Voice service - 13 days ago
Latency issues with Ada Chat have been identified - 24 days ago
Increased Latency in Ai agents - 30 days ago
Early rate limit enforcement on Ada API's - about 1 month ago
API Errors/Connection Issues - about 1 month ago
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