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Outage in Ada

Degradation in Salesforce Messaging Integration performance

Resolved Major
January 31, 2026 - Started 14 days ago - Lasted 39 minutes
Official incident page

Incident Report

We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.
Components affected
Ada Zendesk Integration

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 01/31/2026 07:24PM

The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.

MONITORING 14 days ago - at 01/31/2026 07:03PM

A fix has been deployed for the Salesforce Messaging issue, and we are actively testing and monitoring to ensure chats are connecting to agents as expected. Further updates will follow as validation continues.

INVESTIGATING 14 days ago - at 01/31/2026 06:45PM

We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.

Latest Ada outages

New connection or reconnection to Zendesk messaging not available right now - 7 days ago
Degradation in Salesforce Messaging Integration performance - 10 days ago
Degradation in Zendesk Messaging handoff integrations - 12 days ago
Investigating issues with Ada Dashboard - 15 days ago
Incident with the Voice channel - 23 days ago

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